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Olga25043625rjjc
Olga25043625rjjc
Participant
June 2, 2026
Answered

Loss of credits

I upload the same photo (chrome finish, transparent background) here and wrote the same promt here and to Chat GPT. The result here is horrable, the result GPT is perfect. Why my credits were taken when the work was not done?

the result here

 

    droopydog500
    droopydog500Correct answer
    Community Manager
    August 5, 2026

    Hi ​@Olga25043625rjjc,

     

    In text to image, it is not possible to keep a transparent background. It re-renders the image and does not have the capability to make a transparent image. You can take it into Image Edit and remove the background or use the AI Assistant to remove the background.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    View reply

    4 replies

    Olga25043625rjjc
    Olga25043625rjjcAuthor
    Participant
    August 6, 2026

    Your way took three times longer. What’s the point?

    Translate
    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    August 5, 2026

    Hi ​@Olga25043625rjjc,

     

    In text to image, it is not possible to keep a transparent background. It re-renders the image and does not have the capability to make a transparent image. You can take it into Image Edit and remove the background or use the AI Assistant to remove the background.

     

        droopy

    Translate
    Adobe Community Expert (not an Adobe employee)
    Olga25043625rjjc
    Olga25043625rjjcAuthor
    Participant
    August 5, 2026

    This is not possible in Firefly, which is why I canceled my subscription.

    This app does whatever it wants, using my credits without asking for my consent—or, at the very least, my opinion. ChatGPT, on the other hand, did exactly what I asked it to do, the prove attached.

     

    Translate
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    August 6, 2026

    or in the AI Assistant:

     

    Translate
    Adobe Community Expert (not an Adobe employee)
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