Question

Lost 200 Credits on Adobe Firefly

Forum|Forum|5 months ago
December 22, 2025
1 reply
169 views

I tried to generate a video twice and nothing happens. It just says its generating the image but nothing happens, I waited for 30 minutes. The credits were taken from me but no videos were generated. I lost 200 credits. Screenshot 2025-12-22 at 7.54.37 AM.png

Community Manager

Community Manager

Hi mnc3000!

Sorry about the issue. Could you share the prompt and the reference image with us to test? Have you tried another model?

Let us know.

Thanks,
^KR

moved to discussions

Prompt:

This woman walking towards the camera at a normal speed, keep camera on her entire body from head to toe

Screenshot 2025-12-22 at 7.54.37 AM.png