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November 27, 2025
Question

Lost my credits without generations!

  • November 27, 2025
  • 1 reply
  • 90 views

I click generate it shows "you have problem" with grey out preview, when I press on it - it dissapears but my credits are being reduced! 

1 reply

Kartika Rawat
Community Manager
Community Manager
December 5, 2025

Hi Case #674662!

I'm sorry to hear that. Which video model are you using to generate the video? Please share a screenshot of the issue.

 

Let us know. Happy to investigate.

Thanks,

^KR

 

 

 

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