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LauRG
Participant
May 12, 2026
Answered

Me sale Ha habido un problema Inténtalo de nuevo más tarde. y ya gastó los créditos 2 veces sin generar nada.

  • May 12, 2026
  • 1 reply
  • 10 views

Me sale “Ha habido un problema Inténtalo de nuevo más tarde.” Y ya gastó los créditos 2 veces (800) sin generar nada.

    Correct answer Hajar Toutsi

    Hi LauRG,
    Thanks for reaching out.
     

    Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits should automatically return to your balance. Just check after the error occurs.

     

    If credits were not returned, I suggest you double‑check successful generations by going to Your Stuff > Generation History, which keeps a record of all completed generations.

     

    If you’re not able to find the generations and certain that credits were not restored after a failed generation, please share the following details for each case:

    • Date and time

    • Model used

    • Number of credits deducted
       

    Once you provide those details, we’ll take it from there and investigate further.

    Hajar
    [Moved to questions]

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    May 12, 2026

    Hi LauRG,
    Thanks for reaching out.
     

    Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits should automatically return to your balance. Just check after the error occurs.

     

    If credits were not returned, I suggest you double‑check successful generations by going to Your Stuff > Generation History, which keeps a record of all completed generations.

     

    If you’re not able to find the generations and certain that credits were not restored after a failed generation, please share the following details for each case:

    • Date and time

    • Model used

    • Number of credits deducted
       

    Once you provide those details, we’ll take it from there and investigate further.

    Hajar
    [Moved to questions]