My 4,000 credits are gone

Forum|Forum|17 days ago
August 23, 2026
4 replies
39 views

I upgraded to Firefly PRO and my 4,000 credits are not appearing when I click on the account icon. All I see is 0/2,000

Correct answer casual_Symphony06c0

@caroline_edits I did have all my credits reset after my 7 day free trial ended. Now my Pro credits show in my account. Thank you for checking back with me :)

droopydog500

Community Expert

Hi @casual_Symphony06c0 ,

Can you please try logging out and back in again? That frequently refreshes credits in this situation.

droopy

Adobe Community Expert (not an Adobe employee)

C

casual_Symphony06c0Author

Participant

I tried that, it didn’t refresh the credits listed under my account. I had upgraded to Pro before my 7 day free trial was set to be over, so I think it’s still showing my balance on the free trial. I will know tomorrow whether my theory is correct as that’s when my free trial would have been over. Thanks for your reply.