my credits have just renewed (1400) I'm trying to generate image and its saying I have run out of credits, when I clearly still have 1400. Does anyone know why this is happening and how to fix it, very frustrating! thanks!

Question

my credits have just renewed (1400) I'm trying to generate image using Nano banana and its saying I have run out of credits, when I clearly still have 1400. Does anyone know why this is happening and how to fix it, very frustrating! thanks!

droopydog500 · Accepted Answer

Hi ​@nickt43849760,You have an enterprise plan, and in those plans your local administrator has to authorise certain features (or it is also possible some features are not on your enterprise’s plan). Your local Adobe administrator should be able to help. If you are not sure who that is, start with your IT department.  droopy

droopydog500 · Answer

Hi ​@nickt43849760,To help diagnose this, we need some additional information.Can you please reply with the following information:• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).Thanks,  droopy

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