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M
maurogdm2135560363j2bt
Participant
February 19, 2024
Question

My Firefly account was canceled for "breaking the guidelines" HELP !!

  • February 19, 2024
  • 3 replies
  • 243 views

 

I am interested in purchasing an Adobe Firefly plan but I realized upon logging in, in a red message, that they disabled my ability to use the AI "for breaking the guidelines."
Did they disable me completely?
Where can I contact someone at Adobe to find out what rules I broke???
If I pay for the plan, will I lose the money? Will I no longer be able to use the account?

    This topic has been closed for replies.

    3 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    February 20, 2024

    There is a phone number for Argentina listed on that page and they do speak Spanish.

    Adobe Community Expert (not an Adobe employee)
      M
      maurogdm2135560363j2btAuthor
      Participant
      February 20, 2024

      I am from Argentina. If I call, will they answer me in Spanish?
      Is there no technical support email?

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        February 19, 2024

        This is a community forum for discussing Adobe products. You will need to contact Adobe customer support. You can reach them by chat: https://helpx.adobe.com/support.html

         

        or via Twitter:

        https://twitter.com/AdobeCare

        Adobe Community Expert (not an Adobe employee)
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