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Participant
August 18, 2026
Question

My Firefly credits were billed on the 6th, but it shows that credits won't be renewed until the 24th of August. Why the delay in updating the credits?

  • August 18, 2026
  • 1 reply
  • 16 views

My Firefly app account was billed on the 6th of August. The account shows that credits will not be updated until the 24th of August. Why the delay?

    1 reply

    droopydog500
    Community Expert
    Community Expert
    August 24, 2026

    Hi ​@Celestial_strength16B8,

    It is possible that you have two or more plans that grant generative AI credits? If so, the date listed with your avatar in the upper right corner is the next date you get a refresh of any credits.

    If you have multiple plans, each plan refreshes on the anniversary date of that plan (which you can see at account.adobe.com/plans).

        droopy

    Adobe Community Expert (not an Adobe employee)