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Rizouein
Participant
March 24, 2026
質問

My Firefly/generative credits renewed today and the Adobe account page shows the new balance, but Firefly still won’t let me generate. Please refresh/sync the entitlement on my Adobe ID.

  • March 24, 2026
  • 返信数 1.
  • 11 ビュー

My Firefly/generative credits renewed today and the Adobe account page shows the new balance, but Firefly still won’t let me generate, neither a video, nor an image, nor text to speech. Please refresh/sync the entitlement on my Adobe ID.

[Pii removed by Mod]

    返信数 1

    Hajar Toutsi
    Community Manager
    Community Manager
    March 24, 2026

    Hi Rizouein,
    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on this forum! Please post your request here.

    Hajar
    [Moved to questions]