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Abodemaster67
Participant
April 11, 2026
Question

My Firefly Veo 3.1 daily credits are not refreshing after 24 hours.

  • April 11, 2026
  • 1 reply
  • 17 views

Detailed Description: I have waited more than 24 hours for my Veo 3.1 credits to reset, but the credits did not refresh. The interface shows the “Generate” button turning blue at the reset time, but then the button reloads and turns gray again. When I try to generate, it says “Limit reached” even though more than 24 hours have passed.

Steps to Reproduce:

  1. Use all Veo 3.1 daily credits.

  2. Wait 24+ hours for the reset.

  3. Refresh the Firefly page at the reset time.

  4. The “Generate” button briefly turns blue, then reloads and becomes disabled.

  5. Attempting to generate shows “Limit reached.”

Expected Result: Credits should refresh after 24 hours and allow new Veo 3.1 generations.

Actual Result: Credits do not refresh, and the system continues to show “Limit reached” even after the full cooldown period.

Additional Info: This issue has happened multiple times. I am located in the United States. I have tried refreshing, logging out/in.

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    April 14, 2026

    Hi Abodemaster67,
    Thanks for bringing this up!

     

    To help figure out what’s going on, could you let us know which Adobe plan you’re on? It would also be super helpful if you can share a screenshot of your credits balance and reset date, you’ll find those under your Account icon in the top right of the Firefly page. (Just make sure to cover any personal info like your email before posting.)

     

    Once we have that, we’ll be able to assist you better.


    Hajar
    [Moved to questions]