my generation is stuck for half an hour and it doesnt cancel. please refund my credits aswell please

Hi Benbon2406,

Thank you for reaching out to us.

Could you please tell us what feature were you using and which model you selected? This will helps understand what might’ve gone wrong.

You can also view a full breakdown of your activity by going to Your Stuff > Generation History. This page shows each generation and the number of credits used, you can double-check it in case you found your generation there.

Let us know the details when you have them, and we’ll take it from there.

Hajar