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April 21, 2025
Answered

My generative credits are decreasing on their own.

  • April 21, 2025
  • 1 reply
  • 173 views

I have a problem with my credits generating images. Last month, I didn't use up my credits and the page froze. When this month's credits were replenished, my credits automatically decreased.

Sorry if this text is mistranslated, I used Google Translate to type the text.

Correct answer Kartika Rawat

Hi Cloud7Days!

I'm sorry to hear that. Since this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv
https://adobe.ly/42nYTkj
 
Let us know how it goes.
Thanks,
KR



moved to discussions.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
April 21, 2025

Hi Cloud7Days!

I'm sorry to hear that. Since this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv
https://adobe.ly/42nYTkj
 
Let us know how it goes.
Thanks,
KR



moved to discussions.