Não consigo criar vídeo no Adobe Firefly

Hey ​@geovannenunes 
Help us. Help you.
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.
Make sure to hide your personal information.

A possible work around

Cheers

Nate