No chance to generate image or video

Question

Hello, any time I try to generate something I get a message saying" it is not possible to upload, edit and try again". I've a regular account with premium credits, but I basically can't use them.
Could you please suggest me how to solve the problem?

Many thanks

Kartika Rawat · Answer

Hi Capt.Vizzini!Sorry about the issue. Could you share the prompt? Which video model are you using? If you're using a reference image, share the image as well. Let us know.Thanks.^KR

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