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Participant
August 31, 2025
Question

no funciona

  • August 31, 2025
  • 1 reply
  • 73 views

Pague y cuando intente subir un video de 9 segundos de 19 megas no me dejo subir el video. No me funciono y me gasto mis creditos. quisiera la devolucion del dinero

1 reply

Kartika Rawat
Community Manager
Community Manager
September 2, 2025

Hi Camilo_Palacios1768!

I'm really sorry about the trouble. Do you see any error codes or messages? Could you share the video with us to test what's happening? Currently, there's no process of credit return. You can see your in your billing cycle day.

 

Let us know.

Thanks,

^KR

 

 

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