NO genera videos no se que pasa necesitamos ayuda

Hey ​@affectionate_creation9cff 

Help us. Help you.

Something went wrong

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

>>Make sure to remove person details: email address, name... before posting<<

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Creative Cloud App 

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.

This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate