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January 8, 2026
Question

No generative credits after payment

  • January 8, 2026
  • 1 reply
  • 93 views

Hello,
Today I paid for my Adobe subscription, the plan is active, but I cannot generate anything in Adobe Firefly.
Firefly shows that I have 0 generative credits, even though the subscription was paid successfully today.
Please check my account and activate the generative credits included in my plan.
Thank you in advance for your help.

1 reply

droopydog500
Community Manager
Community Manager
January 9, 2026

Hello @Admired_style5C6F,

Thank you for your message. 

This is a user to user forum here. We cannot see your account.

 

Try logging out and back in again and see if you credits are then visible.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)