No me está generando las imagenes pero me descuenta los 60 creditos por cada intento, creo que se descontaron como 360 creditos o más y no generó la imagen solicitados

Hi erica_patricia,

Thank you for reaching out to us.
 

Just to clarify how credits work in Firefly: credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance.

You can double‑check successful generations by going to Your Stuff > Generation History, which keeps a record of all completed generations.

If you’re certain that credits were not restored after a failed generation, please share the following details for each case:

• Date and time

• Model used

• Number of credits deducted
   

Once you provide those details, we’ll take it from there and investigate further.

Hajar

[Moved to questions]