A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
The full prompt you were using.
Copies of any reference images, keyframes, or original images used.
Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.