No me funciona el plan que he pagado de FireFly Premium

Hi Anna Rodriguez
Thank for bringing this to our attention.

To be able to help you, please provide the following details:

• Plan Type: Are you on an Individual, Teams, or Enterprise plan?
• Account Identity: Click on your avatar in the upper right corner and take a screenshot of the box that appears. Important: Please black out your name and email address before posting.
• Plan Details: Go to account.adobe.com/plans and take a screenshot of the left and center columns showing your active subscriptions (e.g., Creative Cloud All Apps, Firefly Premium). Do not include the right-hand column, as it contains private payment information.
• A full screenshot: Upload a full screenshot of the message you receive when you try to generate in Adobe Firefly’s page.

Hajar
[moved to questions]