No puedo generar vídeos, tengo créditos a tope 10.000, subo png y doy indicaciones textuales

Hi Edebé,
Thanks for bringing this to our attention.
 

 We’d love to look into this, can you please provide the following information:

• A Full Screenshot: Please provide a screenshot of your entire browser window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which model was selected? 
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.

Once you have the details, let us know so we can be able to assist you efficiently.

Hajar
[Moved to questions]