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Participant
Nov 2, 2026 5:56 PM UTC
Question

not able to download images in png format only jpeg

i started out downloading my files after background was remove in PNG format, but now my downloadable file is in JPEG and the background remains

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    Nov 2, 2026 6:23 PM UTC

    Hey, Incredible_impressioncf11!


    Can you please share a quick video showing your workflow, so we can understand it better?

    You should be able to select the format before you download the file.


    Best,

    Gabriel

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