Answered

Not enough Credits Message

Forum|Forum|5 months ago
December 2, 2025
6 replies
853 views

Habe genügend Credits, kann aber nichts kreieren, da Fehlermeldung "Nicht genügend Credits" kommt.

Correct answer droopydog500

Hello @misoa23835278css0, @1269245, @Bana_Ighbariya2648, @momo29803288ou7f,

If you are using a premium Firefly feature, in addition to having enough credits, you have to be on a premium plan, such as Firefly Pro or Creative Cloud Pro. If you believe you are on a plan that includes premium Firefly features and you are getting an insufficient credits message when you have sufficient credits, please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the insufficient credits error (not just the error message itself).
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.

My best,

droopy

droopydog500

Correct answer

Community Manager

Hello @misoa23835278css0, @1269245, @Bana_Ighbariya2648, @momo29803288ou7f,

If you are using a premium Firefly feature, in addition to having enough credits, you have to be on a premium plan, such as Firefly Pro or Creative Cloud Pro. If you believe you are on a plan that includes premium Firefly features and you are getting an insufficient credits message when you have sufficient credits, please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the insufficient credits error (not just the error message itself).
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

M

momo29803288ou7f

아직 1000크래딧에서 50크래딧 소모해서 950 크래딧이 있는데

계속해서 크래딧을 구매하려고 하는데 왜 그런가요?

생성형 이미지를만들고싶습니다.

A

Anonymous

I have 750/750 credits but I get the error that I have no credits for generative ai. This can't be right.

personal info removed by mod

KR

B

Bana_Ighbariya2648

I have 84o credits left !
but when i want to generate a video with 250 credts you tell me that i dont have enough credits !!
its not the first time i have this kind of problems with you!!!

S

SamarthS

Inspiring

Hi @stefanh39713772,

I am sorry about the issue. Could you try using a different browser?
If you still get the same issue, please share a screenshot of the complete screen, including the error message.

^Sam

M

misoa23835278css0

Participant

I have 82 credits left but Firefly say I don't have any . My remained credits suppose to be available up to 4 December. So what I have to do? I waited half day, maybe it's temporary error but I'm out of time now.

droopydog500

Community Manager

Hello @misoa23835278css0,

Thank you for your message.

Is it possible that what you are trying to generate costs more credits than you currently have? You can see how many credits what you are about to generate will cost by looking left of the "Generate" button:

droopydog500_0-1764693408513.png

You can see how many credits you have left by clicking on your avatar in the upper right corner of the Firefly page:

droopydog500_1-1764693755182.png

If based on this you have enough credits, please include a screen shot of the full briowser window with the error showing.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded