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Participant
August 25, 2026
Answered

Not generating image based on my prompt

  • August 25, 2026
  • 2 replies
  • 37 views

It is not generating image requested with the prompt I wrote. Keeps coming up with a message saying Something Went Wrong

    Correct answer Clever_reality327c

    Thanks. I found the issue. It didn’t like the image that I uploaded for my composition reference. 

    2 replies

    August 25, 2026

    Hi Clever_reality327c,

    We understand that it can be frustrating when you run into errors and cannot generate the images and videos you need. In order to assist you we ask you to provide additional information.

    Something went wrong:
    A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:

      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)

      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).

      • The full prompt you were using.

      • Copies of any reference images, keyframes, or original images used.

    (Make sure to remove person details: email address, name and etc. before posting)

    Obs: You can also check this article that explains the most common reasons that trigger the error you’ve been seeing.

    Thanks

    Matt

    Clever_reality327cAuthorCorrect answer
    Participant
    August 25, 2026

    Thanks. I found the issue. It didn’t like the image that I uploaded for my composition reference.