Thank you @Gleeful_nicenessf8fc
for taking the time to write and let us know of this issue. Reporting this issue sooner is in your interest.
Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?
Could you create a full screen video of your workflow showing us what is happening? This would help considerably.
Provide your prompt and reference image(s) if there are any?
Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.
Creative Cloud app
I have noticed something similar. As a result, I have had a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.
Could you have a look in your Creative Cloud App and see if the image/video is hiding there?
>>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.
How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps
https://youtube.com/shorts/fCgb1ZR48tU?feature=share
Cheers
Nate