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Dec 9, 2025 12:54 AM UTC
Answered

Not showing credit usage and not as advertised

I bough the 2000 credits and it didn't show me how much usage they used so that's one thing another thing is it said 20 5 second videos it maxed out with only 6 -5 second videos I want to talk to a person abiut this this just scams yoy of your money 

droopydog500
droopydog500Correct answer
Community Manager
Dec 9, 2025 1:28 PM UTC

Hello @robert_9452,

Thank you for your message. 

How many credits are consumed in a video generation is based on the model used, length, and resolution. You can generate 20 5 second videos, but not using any model or resolution. It indicates to the left of the "Generate" button how many credits the video you are about to generate will consume:

868561i8E805D78419D81CD.png

 

With some models and resolutions, it is possible to consume more than 2000 credits in one generation.

 

For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.


My best,
    droopy

Adobe Community Expert (not an Adobe employee)

1 reply

droopydog500
Community Manager
droopydog500Community ManagerCorrect answer
Community Manager
Dec 9, 2025 1:28 PM UTC

Hello @robert_9452,

Thank you for your message. 

How many credits are consumed in a video generation is based on the model used, length, and resolution. You can generate 20 5 second videos, but not using any model or resolution. It indicates to the left of the "Generate" button how many credits the video you are about to generate will consume:

868561i8E805D78419D81CD.png

 

With some models and resolutions, it is possible to consume more than 2000 credits in one generation.

 

For more information on generative credit consumption, please see Generative credits FAQ and Partner models in Adobe products.


My best,
    droopy

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Adobe Community Expert (not an Adobe employee)