Skip to main content
November 23, 2025
Answered

O vídeo solicitado foi gerado com falha grave (sem som) e ao tentar corrigir meus créditos acabaram

  • November 23, 2025
  • 3 replies
  • 91 views

Não consegui gerar o único vídeo que pedi, pois veio sem áudio, tentei refazer por três vezes que foi o suficiente para consumir todos os meus créditos sem conseguir um só vídeo utily, motivo pelo qual quero cancelar minha inscrição. Sequer permite reclamação.

Correct answer Kartika Rawat

Hi petrus_A!

Sorry about that. Which model are you using? Please note that the Firefly video model currently does not support sound in its generated videos. To create videos that include audio, you might consider using the Veo model instead.

 

I hope this helps.

Thanks, 

^KR

 

 

moved to discussions

3 replies

Participant
August 24, 2026

Ola, também com o mesmo problema relatado acima, e usando a IA VEO. Não sai som>

August 24, 2026

Hi funny_hands91b3,

I hope you're doing well, and I'm sorry that you're running into this issue while trying to generate your videos

While earlier video generations didn't include audio, we understand it is frustrating to run into missing sound when you are using Veo.

To help us dig into this, I have attached a quick test file that generated successfully for us. While we look into it, do you mind giving these quick steps a try to see if they get the sound working on your end.

  • Clear your browser/app cache: Outdated cached files can sometimes cause playback or rendering glitches.
  • Sign out and back into Creative Cloud: Refreshing your account session can help reset credits and feature permissions.

  • Check local audio settings: Ensure that your browser tab or local media player isn't muted and that the correct output device is selected.

Let us know if these steps help or if the issue persists so we can look deeper into your account and generation logs.

Thanks

Matt

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
November 23, 2025

Hi petrus_A!

Sorry about that. Which model are you using? Please note that the Firefly video model currently does not support sound in its generated videos. To create videos that include audio, you might consider using the Veo model instead.

 

I hope this helps.

Thanks, 

^KR

 

 

moved to discussions