Ocorreu um erro. Tente novamente.

Forum|Forum|16 days ago
July 14, 2026
4 replies
43 views

Correct answer Hajar Toutsi

Hi everyone,
Thank you for bringing this to our attention.

The behavior you’re seeing is expected. The error is triggered because the prompt length exceeds the limit, which is approximately 1000 characters.

If your prompt is within this limit, the Generate will correctly take you to Text to Image/Video main page, and the error should not occur.

Let us know if you need any further clarification.

Hajar
[Moved to questions]

Hajar Toutsi

Correct answer

Community Manager

Hi everyone,
Thank you for bringing this to our attention.

The behavior you’re seeing is expected. The error is triggered because the prompt length exceeds the limit, which is approximately 1000 characters.

If your prompt is within this limit, the Generate will correctly take you to Text to Image/Video main page, and the error should not occur.

Let us know if you need any further clarification.

Hajar
[Moved to questions]

Y

y.song

Participant

Why I could not use firefly? Always give me this error after I submit" Something went wrong Please try again.

Hajar Toutsi

Community Manager

Hi leandro_1780,
Thank you for reaching out. We apologize for the issues you are experiencing while using Firefly.

We noticed from the screenshot that you might be using an incorrect or outdated link to access the tool and generate your content. To ensure you are in the right environment, please try accessing Adobe Firefly directly through this official link: https://firefly.adobe.com/

If the image generation errors continue to occur when using this official link, could you please send us a screen recording showcasing your workflow and the exact moment the error appears? This will greatly help our technical team investigate and pinpoint the cause of this behavior.

We look forward to hearing from you!

Hajar
[Moved to questions]

L

Lizarb

Participant

Hello Hajar,

I’m getting the same error when submitting a prompt to create an image or a video. I’m using Adobe Firefly Pro Plus plan to test (image below), and can’t generate anything using the main page chat prompt. Attached is a video showing some tries.

Screen Recording 2026-07-14 190437_small.mp4

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