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Marcos_Sa
Participant
February 18, 2026
Question

Ocorreu um erro Tente novamente mais tarde. E ainda sim os créditos são consumidos...

  • February 18, 2026
  • 1 reply
  • 1 view

Ainda sim os créditos são consumidos...

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    February 20, 2026

    Hi Marcos_Sa,

    Thanks for writing in.

     In Firefly, credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.

     

    Here’s an example where I captured my credits balance before generating, during the loading phase, and after the error. The credits are restored each time.
     

    Before generating - 6478 credits left
    During the loading phase - 6078 credits left (400 deducted)
    After the error - 6478 credits left (400 credits restored)


    Yet, if you’re still certain that credits were permanently deducted on your side, just let me know so I can escalate this to the team to verify your credit usage.

    Thanks.

    Hajar