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A
Andrew27946947p4l4
Participant
October 14, 2023
Question

October - "Something went wrong"

  • October 14, 2023
  • 8 replies
  • 2638 views

Pretty much any prompt I use produces this error message, tried Chrome and Edge and Incognito and even different devices, mobile and laptop

    This topic has been closed for replies.

    8 replies

    DRAGONFLY-DOJI
    DRAGONFLY-DOJI
    Participant
    December 21, 2023

    Same issue here. It keeps talking of an error even when I change prompts it's like it's confused or something or the workload is too much. What's going on??

    MassC
    MassC
    Legend
    December 21, 2023

    This issue may have been resolved. Can you try again and confirm? 

    D
    Dennis347291417e8f
    Participant
    January 11, 2024

    This is also happening to me! Tried the re-set as described, used different browsers, went incognito, and updated/restarted laptop. Been like it for two days!

     

    'Something went wrong This image produced an error. Please try again.'

    T
    tecsi
    Participant
    November 21, 2023

    Same issue. Zero indication of what the problem is.

      MassC
      MassC
      Legend
      November 21, 2023
      @tecsi

       Did this start happening? 

      @mj
      Community Expert
      @mjCommunity Expert
      Community Expert
      October 19, 2023

      Hi,

      So the two suggestions suggested atm are:

      1. Do a hard refresh of your browser: Ctrl(Win) or Cmd (Mac) + Shift + R.
      2. Incognito mode.

      Let us know how you go.

      Best

      mj

      T
      TacSol
      Participant
      October 18, 2023

      Images aren't generating "Something went wrong. This image produced an error. Please try again. Retry"

      @mj
      Community Expert
      @mjCommunity Expert
      Community Expert
      October 18, 2023

      Hi @TacSol,

      Try a different browser.

      You can also hard reset your browser by typing Ctrl(Win) or Cmd (Mac)+Shift+R

      Best

      mj

       

        A
        alexandria.burrow
        Participant
        October 17, 2023

        Hey, 

        The image generator will now work. 

        Ive tried on multiple different web browsers but everytime i try to generate an image it says there was a problem and to try again. 

          MassC
          MassC
          Legend
          October 16, 2023

          @Andrew27946947p4l4 Have you tried signing out and back in? Is it still happening? I was able to create this prompt. If you're still running into this issue, can you share what device and browser OS you're using? Make sure you are using the latest version for each. 

          A
          Andrew27946947p4l4Author
          Participant
          October 17, 2023

           Tried logging out and back in, same issue

            MassC
            MassC
            Legend
            October 17, 2023

            @Andrew27946947p4l4 it looks like that is an older version of Chrome. Can you try updating and seeing if that helps? 

             

            O
            Office@Edustar
            Participant
            October 15, 2023

             I have tried both laptop and iPhone, neither didn't work, same error message, 21 credit left. But if I click from the enter page and use the prompt from the auto populated in the text box, it did work. If I enter text of my own it would produce the error message. 

              R
              Rupak32915878iwl7
              Participant
              October 14, 2023

              Whenever trying to create something at Adobe Firefly, can't getting any result. Please help. Attaching one screenshot.

                MassC
                MassC
                Legend
                October 14, 2023

                @Rupak32915878iwl7 What device and browser version are you using? Does it happen on any other device or browser?

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