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July 16, 2026
Answered

Ohne entsprechende Benutzung sind meine Credits gefallen auf 0/4500

  • July 16, 2026
  • 1 reply
  • 14 views

Credits ohne Benutzung abgezogen und jetzt auf “0/4500 credits left

    Correct answer Hajar Toutsi

    Hi ms,
    Thanks for writing in.

    Generative credits are shared across the AI features in Creative Cloud, so usage in Photoshop (Generative Fill, Generative Expand) or Express can draw down the same balance you see in Firefly. That's the most common reason for a drop that doesn't line up with activity inside Firefly itself.
     

    A good next step: pull up your generation history and go through it file by file. Each entry shows the credits used for that specific generation, so you'll be able to spot where the balance went even if some of it happened outside Firefly.
    Please check this page’s FAQ for more info on how credits work across apps


    If you go through your history and the numbers still don't add up, let us know here and we can dig further.


    Hajar
    [Moved to questions]

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    July 17, 2026

    Hi ms,
    Thanks for writing in.

    Generative credits are shared across the AI features in Creative Cloud, so usage in Photoshop (Generative Fill, Generative Expand) or Express can draw down the same balance you see in Firefly. That's the most common reason for a drop that doesn't line up with activity inside Firefly itself.
     

    A good next step: pull up your generation history and go through it file by file. Each entry shows the credits used for that specific generation, so you'll be able to spot where the balance went even if some of it happened outside Firefly.
    Please check this page’s FAQ for more info on how credits work across apps


    If you go through your history and the numbers still don't add up, let us know here and we can dig further.


    Hajar
    [Moved to questions]