Participant

Answered

P:Blank screen on generation page [merged thread]

Forum|Forum|3 years ago
July 4, 2023
217 replies
35034 views

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

Correct answer droopydog500

Hello @Katharina20323107ryuw,

Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.

If that does not work, do you have the same problem with Firefox and Safari?

My best,
droopy

Show previous replies

droopydog500

Community Manager

Hello @Katharina20323107ryuw,

Most frequently, this issue is caused by the Windows Firewall blocking connexions to Adobe. If you are using Windows, please try resetting the Windows Firewall back to the default. If that does not work or you are not using Windows, please tell us what operation system (OS) and browser you are using along with their version numbers.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

K

Katharina20323107ryuwAuthor

Participant

Ich verwende macOS Sonoma 14.5 (23F79) und Google Chrome Version 135.0.7049.96 (Offizieller Build) (arm64).

K

Katharina20323107ryuwAuthor

Participant

droopydog500

Community Manager

Thanks. Unfortunately your image did not come through. Images sent in email replies are unfortunately stripped off. Can you upload the image on the forums web site?

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

N

nicolaslimpala

Participant

Ne fonctionne pas, pas de barre pour écrire notre requête.

droopydog500

Community Manager

Hello @nicolaslimpala,

Thank you for your message.

If you are using Windows, please try resetting the Windows firewall to the default settings and try again. If that does not work, try using an alternative browser as a test and see if that works. If that also does not work, please tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

droopydog500

Community Manager

Hello @Katharina20323107ryuw,

Thank you for your message.

Are you getting an error message? If so, please post a screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

K

Katharina20323107ryuwAuthor

Participant

Hallo,

danke für die schnelle Antwort.

Nein, ich bekomme keine Fehlermeldung, der Screen bleibt einfach
Grau und es passiert nichts. Unter den eigenen Dateien sind jedoch neu generierte
Bilder zu sehen, ich kann diese aber nicht anklicken.

Viele Grüße

[cid:image001.png@01DBB538.3197A760]

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