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P:Blank screen on generation page [merged thread]

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Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

droopydog500Correct answer

Community Manager

Hello @Katharina20323107ryuw,

Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.

If that does not work, do you have the same problem with Firefox and Safari?

My best,
droopy

Adobe Community Expert (not an Adobe employee)

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droopydog500

Community Manager

Hello @Ragy_Fikry93,

Thank you for your message. I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
droopy

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Adobe Community Expert (not an Adobe employee)

Ragy_Fikry93

Participant

i have a black screen when open adobe firefly no section nothing !!!

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N8.

Hey @Ragy_Fikry93

Have you attempted to clear your cache, using a different browser, and opening a different tab?
Sometimes something as simple as turning your computer off and on works.

Cheers

O. Nate

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droopydog500

Community Manager

Hello @sara_1488,

Thank you for your message. I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
droopy

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Adobe Community Expert (not an Adobe employee)

S

sara_1488

Participant

When I try to generate content, the display turns black when loading the project, and no content is visible. When I then go to the files of previously generated elements and try to open them, the same thing happens. After I generate a new element and it just appears black, it's still visible in my generated files, but I can't open it either.

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S

sara_1488

Participant

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droopydog500

Community Manager

Hello @javi1968,

Thank you for your messages. I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
droopy

Translate

Adobe Community Expert (not an Adobe employee)

J

javi1968

Participant

Hola, intento generar un video y cuando accede a la pantalla de generar me aparece en blanco sin poder realizar ninguna tarea.

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S

sebastian_3180

Participant

Wenn ich von der Firefly Startseite ein Bild generieren möchte, werde ich an die generieren Seite weitergeleitet, die aber leider ohne Inhalt bleibt. Einen Screenshot hänge ich an.

Ich bitte um Hilfe.

Vielen Dank im Voraus.

Gruß Andrea

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N8.

Hey @sebastian_3180

A few things you could do:
Clear your cache
Open Firefly in a different browser or Tab
Consider turning your computer off and on.

Cheers

O.Nate

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E

ELFICR�A

Participant

Bonjour,

Depuis quelques jours, les images ne sont pas générées