Paid account cannot load plans; Firefly unusable; p13n.adobe.io blocked; support chat unavailable

I need this escalated to Adobe account/network support, not treated as a browser cache issue.

My paid Adobe account signs in, but Adobe Account shows:

“Unable to load plans. Please try again.”

Adobe Firefly loads my account and credits, but no Firefly features populate. Adobe support chat also returns:

“Service Unavailable.”

I have tested across multiple environments:

Chrome
Edge
Phone
Normal connection
US VPN
Singapore VPN

The problem persists.

Connectivity checks:

firefly.adobe.com:443 succeeds
adobe.com:443 succeeds
lcs-cops.adobe.io:443 succeeds
p13n.adobe.io resolves DNS, but TCP 443 fails
No Adobe entries in Windows hosts file
WinHTTP proxy shows direct access / no proxy

Adobe’s own network endpoint documentation lists p13n.adobe.io under required Adobe sign-in/user-experience endpoints. Since this endpoint resolves but TCP 443 fails, I need Adobe to confirm whether this is caused by:

Regional blocking or routing from Vietnam/APAC
Adobe-side WAF/security/risk blocking
Account entitlement or billing-region mismatch
CDN/edge routing issue
Service outage affecting account plans, Firefly feature loading, and support chat

Please open a support case and escalate to the team that can inspect Adobe-side logs for my account and the p13n.adobe.io endpoint path.

I am still paying for this account, but I cannot manage my plan or use features properly. Please either restore access or manually handle my subscription/account status while this is investigated.

Adobe services no longer work for some users. Beware.
I am a paid US Adobe customer. Firefly loads my account and credits, but no features populate.

The endpoint https://p13n.adobe.io/ fails with ERR_NETWORK_ACCESS_DENIED. DNS resolves, but TCP 443 fails. This happens on Chrome, Edge, phone, and with US/Singapore VPN.

My Adobe account page also says “Unable to load plans,” and Adobe support chat says “Service Unavailable,” so I cannot reach normal support.

This is not only a local browser issue. I tested Chrome, Edge, phone, and US/Singapore VPN. Firefly loads my account and credits, but no features populate. Adobe Account also says “Unable to load plans,” and Adobe support chat says “Service Unavailable.”

I ran connectivity checks:
- firefly.adobe.com:443 succeeds
- adobe.com:443 succeeds
- lcs-cops.adobe.io:443 succeeds
- p13n.adobe.io resolves DNS but TCP 443 fails
- no Adobe entries in hosts file
- WinHTTP proxy shows direct access / no proxy

Since p13n.adobe.io is listed in Adobe’s required endpoints, can you please escalate this to Adobe account/network support and open a support case? I need Adobe to confirm whether p13n.adobe.io is blocked by region, account entitlement, or Adobe-side routing/security.

Can an Adobe employee please escalate this to account services / Firefly technical support? I need a support case opened because I am paying for a service I cannot access.

I’ve lived here for 8 years, its worked the whole time, been using this home network for 2 years. Nothing has changed except losing access to a portion of the services Adobe is currently billing me for.

I can download software, and I can log in, but any particulars about my account specific and access to firefly online systems is completely shut out. This was not the case when I last used firefly from the same home, network I’ve used for years.

This is not only a local browser issue. I tested Chrome, Edge, phone, and US/Singapore VPN. Firefly loads my account and credits, but no features populate. Adobe Account also says “Unable to load plans,” and Adobe support chat says “Service Unavailable.”

I ran connectivity checks:
- firefly.adobe.com:443 succeeds
- adobe.com:443 succeeds
- lcs-cops.adobe.io:443 succeeds
- p13n.adobe.io resolves DNS but TCP 443 fails
- no Adobe entries in hosts file
- WinHTTP proxy shows direct access / no proxy

Since p13n.adobe.io is listed in Adobe’s required endpoints, can you please escalate this to Adobe account/network support and open a support case? I need Adobe to confirm whether p13n.adobe.io is blocked by region, account entitlement, or Adobe-side routing/security.

I’ve lived here for 8 years, its worked the whole time, been using this home network for 2 years. Nothing has changed except losing access to a portion of the services Adobe is currently billing me for.

I can download software, and I can log in, but any particulars about my account specific and access to firefly online systems is completely shut out. This was not the case when I last used firefly from the same home, network I’ve used for years.

This is not only a local browser issue. I tested Chrome, Edge, phone, and US/Singapore VPN. Firefly loads my account and credits, but no features populate. Adobe Account also says “Unable to load plans,” and Adobe support chat says “Service Unavailable.”

I ran connectivity checks:
- firefly.adobe.com:443 succeeds
- adobe.com:443 succeeds
- lcs-cops.adobe.io:443 succeeds
- p13n.adobe.io resolves DNS but TCP 443 fails
- no Adobe entries in hosts file
- WinHTTP proxy shows direct access / no proxy

Since p13n.adobe.io is listed in Adobe’s required endpoints, can you please escalate this to Adobe account/network support and open a support case? I need Adobe to confirm whether p13n.adobe.io is blocked by region, account entitlement, or Adobe-side routing/security.

I can't use any online services.
I appear to be locked out of everything. I can see what my credit balance is, and I’m signed in online but anything that shows any specifics on my plan, or access to any online tools like firefly is completely blocked, so I cant even use the credit I have. Adobe is stonewalling my access to online services and support while still charging me for those same services. Beware potential Adobe customers, this could be your future.