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June 2, 2025
Answered

Paid for firefly but saying I don't have a firefly subscription

  • June 2, 2025
  • 1 reply
  • 159 views

I bought the 9.99$ a month adobe firefly but when I try and use it it says I don't have the paid version and that I have to re-buy it. I already have been charged too.

Correct answer Kartika Rawat

Hi mikey_7116!

I'm sorry about that. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4dIdAmh

 

Let us know if you have any questions.

Thanks
^KR

 

moved to discussions 

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
June 2, 2025

Hi mikey_7116!

I'm sorry about that. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4dIdAmh

 

Let us know if you have any questions.

Thanks
^KR

 

moved to discussions