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suraj_5356
Dec 7, 2025 1:02 AM UTC
Answered

Paid for monthly subscription

I have just paid for a monthly subscription, but I still cannot create images. Could you please resolve this issue? Thank you in advance.
Kind regards,
Suraj Bhoelai

droopydog500
droopydog500Correct answer
Community Manager
Dec 8, 2025 1:28 PM UTC

Hello @suraj_5356,

Thank you for your message. 

 

Try logging out and back in again. If that does not work, can you please reply with the following information:
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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1 reply

droopydog500
Community Manager
droopydog500Community ManagerCorrect answer
Community Manager
Dec 8, 2025 1:28 PM UTC

Hello @suraj_5356,

Thank you for your message. 

 

Try logging out and back in again. If that does not work, can you please reply with the following information:
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

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