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suraj_5356
December 7, 2025
Answered

Paid for monthly subscription

  • December 7, 2025
  • 1 reply
  • 155 views

I have just paid for a monthly subscription, but I still cannot create images. Could you please resolve this issue? Thank you in advance.
Kind regards,
Suraj Bhoelai

Correct answer droopydog500

Hello @suraj_5356,

Thank you for your message. 

 

Try logging out and back in again. If that does not work, can you please reply with the following information:
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

1 reply

droopydog500
Community Expert
droopydog500Community ExpertCorrect answer
Community Expert
December 8, 2025

Hello @suraj_5356,

Thank you for your message. 

 

Try logging out and back in again. If that does not work, can you please reply with the following information:
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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