Payment for the service package was made on 01/26/2026 in the amount of $11.99. No credits were provided for the month.

Hi sofiya_21, 
 

Thanks for your patience.
 

After checking in with our team, we confirmed that your credit reset date is the 3rd of each billing month. That’s why you weren’t able to generate anything when your credits had been used before the next reset on 02/03/2026, not 01/26/2026.
 

The good news is that your credits should now be fully refreshed. If you’re still running into any issues, feel free to share a screenshot of your generative credit count from your Account menu (under your avatar in the upper‑right corner). Just be sure to hide your email or any personal details before posting.
 

We’re here to help.

Hajar

Hi sofiya_21, 
 

Sorry for the frustration. We definitely want to look into this for you.
Could you confirm whether the credits still haven’t shown up in your Firefly account? Once we know that, we can figure out the next steps.
 

Let us know.

Hajar