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Smile_Flower6084
Participant
July 31, 2025
Question

Payment made but subscription not activated

  • July 31, 2025
  • 2 replies
  • 71 views

I paid 3,990 Omani riyals and it was deducted from my account, but the subscription was not activated

2 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 31, 2025

Hi @Smile_Flower6084!

Thanks for writing in. In addition to expert suggestions, since this question concerns your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon at the bottom right of this page.

https://adobe.ly/46Casa6

 

Let us know if you have any questions.

^KR

 

 

moved to discussions

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
July 31, 2025

@Smile_Flower6084 sign out of the account and log back in confirming you are using the same email ID you subscribed with. 

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