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julienc18923838
julienc18923838
Participating Frequently
Nov 13, 2026 6:53 PM UTC
Question

Pinch-to-zoom no longer working on generated images in Firefly mobile app

Hello,

Since yesterday, the pinch-to-zoom gesture (spreading two fingers) completely stopped working when viewing generated images in the Adobe Firefly mobile app. It makes it impossible to inspect image details directly inside the app before downloading them.

It was working perfectly fine the day before, and I haven't changed any settings on my phone.

Here is what I have already tried without success:

• Clearing the app cache

• Restarting the device

• Checking for new updates

Android, Redmi 14 note pro

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler Y.Community Manager
    Gabriel Grundler
    Nov 13, 2026 8:21 PM UTC

    Hey, julienc18923838!

    I'm really sorry you are having trouble using the Android app, and I would love to help get this sorted out for you.

    I just tested it on my end without any issues. Are you able to test your account on another device (or via a mobile/desktop browser)? This will help us figure out whether it is an account-specific issue or something tied to your current device.

    If it still doesn't work, could you please share a quick screen recording of your workflow? Seeing the steps in action will help us immensely in figuring out what is going on.

    Privacy Note: Since you are recording on mobile, please just make sure no personal details (such as your email address or private notifications) are visible before uploading it here!

    Best,

    Gabriel

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