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İrina Palak
İrina Palak
Participant
February 10, 2026
Question

Planım 4.000 kredi içermesi gerekmesine rağmen hesabım 0 AI kredisi gösteriyor.

  • February 10, 2026
  • 1 reply
  • 5 views

Hello,

I am writing to report an issue with my recent purchase. Although the payment has been taken from my account, I am unable to use the services.

  • The Issue: My account shows 0 AI credits, even though my plan should include 4,000 credits.

  • Billing: The transaction is not showing up in my billing history on the Adobe portal, despite the charge being made to my bank/card.

Could you please check my account status and ensure the credits are correctly applied? I can provide proof of payment if necessary.

Thank you for your assistance.

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    February 10, 2026

    Hi İrina Palak,
     

    Thank you for bringing this to our attention.

    To help us pinpoint what’s going on, could you share a screenshot of your generative credit count from the Account menu (under your profile avatar in the upper‑right corner)? Please be sure to hide any personal details like your email before posting.
     

    We’re here and ready to take a closer look.


    Hajar

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