“Please look into my frustrating situation.”

Question

I’m a subscriber from Turkey. During the first month, I used the program without any issues, but recently the commands we give are often not being applied even though our credits are still being deducted.

With the current economic crisis in Turkey, people make personal sacrifices to afford applications like this, and this situation is honestly very upsetting. Please restore the credits we lost. I’m not asking for anything more. Just refund the credits that were spent without us receiving the videos.

Oh.N8 · Answer

Hey ​@Can Osman AksoyHelp us help you.Could you please reply with the following information:An example of the image & prompt that you are using would help.• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?• A copy of the keyframe(s) or reference images (if any) you were using.This helps us help you. Sometimes there might be a trigger word in the prompt.

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