Please refund my credits. I received an error message while trying to create, yet the credits were taken from my balance

Question

Hello, I am submitting a bug report to request a refund for my credits. When I tried to create a new item, the system showed an error message and the creation failed. However, the credits were still deducted from my account. Could you please investigate this bug and restore my credits? Thank you.

Tarun Saini · Accepted Answer

Hi ​@andersons,Welcome to the Adobe Firefly Community! We’re sorry to hear about the issue you’re experiencing. I’d like to inform you thatCredits are deducted when you click Generate, but they're automatically refunded if the generation fails. If you don't see the credits restored, please create a new post and share your prompt, model used, and an error screenshot so the support team can investigate.You can also view your generative count in the account menu. For more information, check here-https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html#remaining-generative-creditsRegards,Tarun

fakhar+abbas · Answer

Hello,I am using Adobe Illustrator 30.6 (Windows). Generate Vectors with Gemini 2.5 (Nano Banana) shows "Uses 10 credits", but Adobe deducts 20 premium credits for every single generation.I generated only one output and clicked Generate only once. I have screenshots showing the interface says 10 credits, but my balance dropped by 20 credits each time.Because of this issue, I have lost almost all of my monthly premium credits.Please investigate my account and restore the extra credits that were incorrectly deducted.Thank you.

サインアップ

ソーシャルログイン

コミュニティへログイン

ソーシャルログイン