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LLLeo
Participant
Feb 6, 2026 6:49 PM UTC
Answered

почему с меня списали деньги? я не оформлял подписки никакой

почему с меня списали деньги? я никакую подписку не оформлял а деньги списали

    Hajar Toutsi
    Hajar ToutsiCorrect answer
    Community Manager
    Feb 9, 2026 2:33 PM UTC

    Hi LLLeo,
     

    Thank you for reaching out.
     

    We checked the details on our side and found a plan under your name in a cancelled state. This means the plan was cancelled after the charge was processed. According to the billing cycle, the monthly charge for January 30th was processed on February 6th, and the plan was cancelled on February 7th.
     

    If you believe something isn’t correct here, the best next step is to contact Adobe Support, they can review your account directly and help sort this out.
     

    Thank you.


    Hajar

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    Feb 9, 2026 2:33 PM UTC

    Hi LLLeo,
     

    Thank you for reaching out.
     

    We checked the details on our side and found a plan under your name in a cancelled state. This means the plan was cancelled after the charge was processed. According to the billing cycle, the monthly charge for January 30th was processed on February 6th, and the plan was cancelled on February 7th.
     

    If you believe something isn’t correct here, the best next step is to contact Adobe Support, they can review your account directly and help sort this out.
     

    Thank you.


    Hajar

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