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Participant
September 20, 2025
Question

Premium

  • September 20, 2025
  • 1 reply
  • 60 views

My account says that I have 3999 premium credits left out of 4000 but yet you do not have me programmed to enable any of these premium features.  Even the basic features are not working and I need this fixed ASAP due to issues personal/business.

1 reply

droopydog500
Community Manager
Community Manager
September 20, 2025

Hello @howcanihelp?,

Thank you for your message. 

When you say they are not working, are you getting an error? Can you please reply with the following information:
• What Firefly function were you using? (text to image, text to vector, text to video, image to video, generative fill, audio/video translation, boards)
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
• Please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)