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Participant
January 16, 2024
Question

Problem with firely

  • January 16, 2024
  • 2 replies
  • 160 views

Hello,

I was using firefly as usual and for no reason, it does'nt work and tell me that i have a connection problem.

When I go firefly online, I can't see my credits anymore and when I try to access to one of the option, I got nothing, the page load and nothing happen, juste a blanck screen.

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2 replies

Monika Gause
Community Expert
Community Expert
April 2, 2024

Did you try and log out of your Creative Cloud account and then in again?

Kartika Rawat
Community Manager
Community Manager
April 3, 2024

Hi there!

In addition to Monika Gause's suggestions. Can you also try changing the browser and see if that helps?

 

Thanks,

KR