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Katarzyna24115855vhji
Jan 16, 2026 11:13 AM UTC
Answered

problem with new credits

i have a problem - i paid for one year plan for firefly and it should give me additional 2000 credits a month to my plan, i'd like to get my credits as i don't see them in my plan and am unable to generate imagem i need in nano banana pro

droopydog500
droopydog500Correct answer
Community Manager
Jan 16, 2026 12:51 PM UTC

Hello @Katarzyna24115855vhji,

Thank you for your message. 

This is a community support forum. We do not have the ability to see into your account.

 

If you have a Firefly plan, you should see it specifically listed when you go to https://account.adobe.com/plans, such as this:

 

874894iB6AF321BB5EF32D1.png

 

You should receive your credits each month on the month and date listed on the right.

 

If you paid for a plan and do not see it listed, you will probably have to contact customer service.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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1 reply

droopydog500
Community Manager
droopydog500Community ManagerCorrect answer
Community Manager
Jan 16, 2026 12:51 PM UTC

Hello @Katarzyna24115855vhji,

Thank you for your message. 

This is a community support forum. We do not have the ability to see into your account.

 

If you have a Firefly plan, you should see it specifically listed when you go to https://account.adobe.com/plans, such as this:

 

874894iB6AF321BB5EF32D1.png

 

You should receive your credits each month on the month and date listed on the right.

 

If you paid for a plan and do not see it listed, you will probably have to contact customer service.

Thanks,
    droopy

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Adobe Community Expert (not an Adobe employee)
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