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mick_quistrebert
December 23, 2025
Answered

probleme credits

  • December 23, 2025
  • 1 reply
  • 60 views

bonjour

je suis abonné à la formule creative cloud pro, et je nne peux acceder à firefly en illimité, il me demande de racheter des credits

Correct answer SamarthS

HI @mick_quistrebert, 

 

Thanks for reaching out. Please check if you are on a team or an educational plan. Certain plans do not include the free Firefly generations. To assist you further, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3MIHIVc. 

We appreciate your patience. 

1 reply

SamarthSCorrect answer
Inspiring
December 23, 2025

HI @mick_quistrebert, 

 

Thanks for reaching out. Please check if you are on a team or an educational plan. Certain plans do not include the free Firefly generations. To assist you further, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3MIHIVc. 

We appreciate your patience. 

^Sam
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