Skip to main content
C
caring_Dream2720
November 27, 2025
Answered

probléme je n ai pas reçu les credits

  • November 27, 2025
  • 1 reply
  • 105 views

bonjour , je suis abonné , je n avais plus de crédit, j ai repris un abonnement mais les credits ne sont pas sur mon compte ,pourquoi?

Correct answer SamarthS

Hi @caring_Dream2720, 

 

Thanks for reaching out. I checked your account and see that you have cancelled the old Firefly subscription and subscribed to a fresh subscription today. Please log out and then log in again. You should be able to see the credits. 

Sometimes it takes time to sync the subscription.  Please let us know if you require further assistance.

1 reply

S
SamarthSCorrect answer
Inspiring
November 27, 2025

Hi @caring_Dream2720, 

 

Thanks for reaching out. I checked your account and see that you have cancelled the old Firefly subscription and subscribed to a fresh subscription today. Please log out and then log in again. You should be able to see the credits. 

Sometimes it takes time to sync the subscription.  Please let us know if you require further assistance.

^Sam
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices