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Participant
April 12, 2025
Question

PROBLEMES DE CREDITS RESTANT

  • April 12, 2025
  • 4 replies
  • 190 views

Bonjour à tous,

 

Nouveau sur Creative cloud. Je viens de prendre un abonnement incluant 1260 crédits. Hors bien que je n'ai encore rien généré ou utilisé il m'est indiqué "1244 crédits restants sur 1260 je ne comprends pas pourquoi.
Quelqu'un peut-il me dire pourquoi et m'aider?

Merci d'avance.

    4 replies

    Jill_C
    Community Expert
    Community Expert
    April 14, 2025

    Generative credits are consumed by multiple Adobe apps, such as Firefly and Photoshop. Even if you haven't generated anything using Firefly, you could have consumed them elsewhere. Read this FAQ page to understand more on this topic:
    Generative credits FAQ

    Jill C., Forum Volunteer
    Abambo
    Community Expert
    Community Expert
    April 14, 2025

    Je suppose que les crédits sont les crédits génératifs :

    Tu es sûre que to n'a pas utilisé IA dans un des programmes d'Adobe (Premiere, Photoshop, Illustrator, ...)?

     

    (Je transfère ceci dans le forum FireFly, comme c'est une question sur les crédits génératifs, et pas sur les crédits stock)

    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    Community Expert
    April 12, 2025

    check your account, https://account.adobe.com

    kglad
    Community Expert
    Community Expert
    April 12, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Participant
    April 12, 2025

    Ok thank you so much 

    kglad
    Community Expert
    Community Expert
    April 12, 2025

    (no problem)