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Kate_444
Participant
July 31, 2026
Question

Проживаю в Польше, до этого хорошо работал firefly. Сегодня зашла, а мне пишет, что в моем регионе firefly недоступен. хотелось бы узнать, что случилось, что поменялось?

  • July 31, 2026
  • 1 reply
  • 8 views

 

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    July 31, 2026

    Hi Kate_444,
    Thank you for bringing this to our attention.

    Poland is fully supported for Firefly, so you shouldn't be experiencing a regional block. One detail stands out from your screenshot: the error message is in Russian. This sometimes happens if the country tied to your Adobe account is set to a restricted region rather than Poland.

    You can check and update your account region here: Change the country associated with your Adobe ID


    If your account country is already correctly set to Poland and you're still seeing the same message, please contact support (use the bubble icon in the bottom-right corner of the page) so we can look into this further.

    Hajar
    [Moved to questions]